Service Offerings  

One of the Keys to Success is Getting There on Time.

Our goal is to exceed your delivery time expectations on every job we do. In order to accomplish this goal consistently, we offer four clearly defined time-based delivery service levels for you to choose from:

STANDARD   Our most popular service. Expedited delivery within 2 hours.*

RUSH   Really fast service. Most deliveries completed within 1 hour.*

DIRECT RUSH   Warp-speed service. Immediate pick up with direct delivery. Downtown to Downtown in 20 minutes or less!

ECONOMY   Least expensive service. Most deliveries completed within 3 to 4 hours.*

* Exact times are determined by our proprietary High Resolution Zoning System. Every address is assigned a zone, and every zone to zone combination has a corresponding delivery time commitment. Our customer service representatives can quote you this time when you place your order, or you can see it automatically when ordering online. For a complete list, customized to your location, please call us or email us at


Breakaway specializes in providing service to mailrooms and office-services departments. Many of our clients have found our Package Delivery Request form and Package Delivery Log form to be useful tools in managing and tracking incoming and outgoing deliveries. Please feel free to download a generic version of these forms for your use. A customized version is also available upon request.


DAILY ROUTE(S)   Bank runs, mail pick-ups/drop-offs, inter-office shuttles, or other deliveries that are required on a regular basis. We can schedule these to occur automatically according to your needs: daily, weekly, or another unique scenario.

PRE-SCHEDULED   You can reserve a courier to be at a certain place at a certain point in time; any place at any time!

GIFTS, FLOWERS, AND FOOD   We offer special rates and services for the delivery of gift baskets, flowers, and food. Please call us for more information.

DISTRIBUTIONS   Special rates for press releases, holiday gift deliveries, invitations, thank you’s, and more. Simply fax or email us a list and we will quote you a price.

TRUCKING   14 foot to 26 foot trucks available with lift gate service for dock to dock and inside deliveries. 

SPECIAL HANDLING   If it can be delivered, we will deliver it. We have two-person crews equipped with moving blankets to handle sensitive materials. All packages are insured for up to $100 at no extra charge. Additional insurance can be purchased upon request.

WAREHOUSING   Boston based warehouse location available for short and long term storage. 

HIRED HAND   Hard working helper(s) to move or assemble office furniture, wait at a home for the cable person to arrive - essentially do anything you could use some assistance with.

DEDICATED COURIER   Breakaway can provide you with a dedicated biker(s) or vehicle driver(s) on an hourly or daily basis.

 After hours service is available by calling  617/839-7468. After normal business hours, our phones are forwarded to a voicemail system that will give you the phone number of the on-duty dispatcher. You will also be provided with the opportunity to leave a message, in the event that you would like to schedule a job or request a callback for the following day.

For specific questions about any aspect of our service, call at 617/426-7575, or email us at We will get back to you immediately during normal business hours!